Cable TV Loses Customers to Competition and Poor Customer Service

, Years after year for the past few decades, we complained about cable TV service. When we called for service between We were told they would be there somewhere in the next week and 8 at 7pm. Meant that we had to take the day off work to sit in the house and wait to come for the cable guy to wait because if we were not there when we need one more week and plan ARRIVED. That's when she appeared at all what cable king. Cable television companies felt no need to worry. Customers had no other choice. Until the local phone company sold now.Suddenly a competitive service. It's called IPTV. AT & T sells and distributes Uversa Verizon FiOS. Such thesis services are of good quality and offer more features in so much that they now attract customers away from cable TV industry.Reportedly 5 million homes its cable TV service and have stopped considering its business on the phone company or satellite Television. Cable-TV customers fell to around 63 million of 68 million between 2006 and 2009. This is a turn of events that the cable TV companies scrambling for a last few years we have fix.The the Telecommunications Industry has observed, is completely remake itself. We used to do business with both companies, because we had no choice. But with more and more customers get a cable TV company choice.First the offer phone service over the Internet and began They Were win customers from phone companies. Now the opposite is happening as winning local telephone companies are companies in the cable TV companies.Isn 't competition is a good thing? Competition is good for all consumers and businesses. It improves the quality. It lowers the price. It increases innovation. Customers begin to love what makes the company INSTEAD complain. Investors love these on the market. It is healthy.We Have Seen the cable-TV companies to win customers from phone companies, a few years ago. Now we see the local telephone companies to win customers from the cable-TV What companies.This expected. I've said for the last few years, that 10 to 20% of customers give up too quickly at each end of their business on one side or the other. The battle comes when the big center is over.So struggled to win customers is a very interesting situation, the purpose it was to be expected. Over the next year I think we want to begin to see advertising and marketing changes. This is a very good thing for customers.Just see what we see now. The cable TV industry knows they have a problem. They are their new advertising response to the customer. They say they want to be there when you need it faster, and give you a few hour window in advance. That is a turnabout for the cable TV industry.The reason is competition. When can and go elsewhere if you are unhappy, the company takes very good care of you suddenly. AT & T, Verizon, are Qwest, DirecTV and Dish Network's competitors, is changing the industry and forces the cable TV company improve.In the 1990s TV show Seinfeld, Kramer tried to get back on the cable company by He 'em ET' d be there between 9 and 13:00 ET clock will not cut out the same episode happened to local telephone companies back in the 1970s. Keep in mind, Lily Tomlin from the TV show Laugh? Ringy a dingy, dingy two Ringy, oh my goodness, this is Ernestine the operator of the local telephone company to whom I speak ... honk honk.These some of the funniest skits were on television, because we all have lousy service we had the phone from the phone companies today company.Well Give excellent service related. Why? Competition. They began the long road competition with giants in the 90s, and they eventually won. SBC and Verizon acquired long-distance giant AT & T and MCI in the early 2000s. Now they are larger, have been followed even more successful and competitive one with a new threat, the cable-TV cable television companies.At same customer satisfaction among the lowest of any industry. The American Customer Satisfaction Index Said the four largest cable operator, on average, only 59 (100-100) since 2004. This is worse than the other sectors, so that we complain about.So This is nothing new. We have learned that competition is a beautiful thing. Suddenly the market has changed. Suddenly the customer first, the company is not how it always been.The Cable Television companies like Comcast, Time Warner, Cox, Charter Communications, Cablevision and others are learning the painful experiences of phone companies 20 years ago. Is not it great to finally a caring voice on the other end, if you call your cable company for TV service? This is just the beginning. The cable TV industry has a lot to learn. You have to retrain their workers. You have to rewrite their mission statements. You have to re-create. It will take some time, at least they do now in the right customer for the management, investors and workers.Isn 't compete a nice thing to go? ...